Quality Assurance Policy

At Crystalok, we prioritize product quality and packaging to ensure our customers can purchase with confidence.

1. Quality Guarantee

If a clear manufacturing or quality issue with the product itself is identified under normal usage conditions, please contact our customer service center.

After assessing the product's condition, we will guide you through exchange, repair, or other appropriate solutions.

2. Characteristics of Natural Stones

Since crystals and natural stones are materials formed in nature, each product may have differences in color, pattern, transparency, inclusions, and subtle surface features.

These differences are natural characteristics of the product and signify that each product possesses its own unique beauty.

3. Cases Excluded from Warranty

Quality assurance may be limited in the following cases:

• Damage due to customer's negligence

• Damage caused by impact or dropping

• Damage caused by water, chemicals, or other external factors

• Unauthorized repair or alteration

• Natural wear and tear from normal use

4. How to Inquire

If you encounter a quality-related issue, please send us your order number and photos that can confirm the product's condition.

Crystalok will review your inquiry and guide you to the quickest and most reasonable solution possible.