Terms and Conditions

These terms and conditions aim to define the rights, obligations, and responsibilities between the site and its customers regarding the use of online shopping services provided by Crystal Oak (hereinafter referred to as the "Site").

Article 1. Purpose

These terms and conditions define the basic matters concerning the terms and procedures of use for products and related services provided on the Crystal Oak website.

Article 2. Products and Services

Crystal Oak sells products such as crystals, natural stones, and related accessories.

The color, shape, size, and pattern of products may differ from the actual product due to shooting environment or product characteristics.

Especially natural stones may have unique colors, inclusions, patterns, and surface characteristics.

Article 3. Order and Payment

Customers can purchase products through the ordering process provided on the Site.

We may require your confirmation for issues arising from inaccurate information entered during the ordering process.

Orders with confirmed payment will be shipped sequentially after product preparation and inspection.

Article 4. Delivery

The delivery period of products may vary depending on the delivery region, delivery company, and other external circumstances.

Delivery may be delayed due to reasons beyond the site's control, such as natural disasters, adverse weather conditions, customs delays, or circumstances of the delivery company.

Article 5. Exchanges and Refunds

Exchanges and refunds are processed according to Crystal Oak's Return & Refund Policy.

Due to the nature of the product, items with damage or signs of use caused by customer's negligence may be restricted from exchange or refund.

Article 6. Customer's Obligations

Customers must comply with relevant laws and these terms and conditions, and must not steal others' personal information or obstruct the normal operation of the site.

Article 7. Intellectual Property Rights

The rights to images, designs, logos, texts, and other content posted on the Crystal Oak website belong to their respective right holders.

Unauthorized reproduction, distribution, or commercial use of the site's content without prior consent is prohibited.

Article 8. Service Changes and Suspension

The site may change products, prices, designs, and service content, or temporarily suspend some services if operationally necessary.

In case of significant changes, we will endeavor to notify customers to the extent possible.

Article 9. Limitation of Liability

Crystal Oak is not responsible for damages caused by the customer's negligence.

Furthermore, liability for service use disruptions caused by reasons beyond the site's reasonable control, such as natural disasters or circumstances of the delivery company, may be limited to the extent permitted by relevant laws.

Article 10. Amendment of Terms and Conditions

These terms and conditions may be amended in accordance with relevant laws and service operation status.

Any amended terms will be announced by posting them on the site.

Crystal Oak will provide transparent and responsible services based on trust with its customers.