Frequently Asked Questions (FAQ)

Q. What products does Crystal Jade sell?

Crystal Jade curates and introduces jewelry and accessories made from beautiful natural crystals and stones. We prepare products that can be worn comfortably in everyday life, while allowing you to feel the unique colors and natural beauty of each stone.

Q. Are all products natural crystals?

The materials and characteristics of each product are accurately described on its detailed product page. Due to the nature of natural stones, colors, patterns, transparency, inclusions, and sizes may vary slightly from product to product.

Q. Why do the colors of the actual product differ from the photos?

The color of the actual product and the photos may appear slightly different depending on the screen settings of your monitor and mobile phone, lighting, and shooting environment. Also, each natural stone has its own unique color and pattern, so there are no two identical products.

Q. My crystal has a small scratch or inclusion. Is this a defect?

Internal inclusions, small flaws, color differences, and natural surface features of natural crystals can be inherent characteristics of natural stones. These are aspects that show the natural individuality of the product.

Q. How long does delivery take after ordering?

After order confirmation, products are prepared, inspected, and then shipped. Delivery time may vary depending on the delivery region and the courier service's situation, and you can find more details in the Shipping Policy.

Q. Can I exchange or refund a product?

Yes. You can request an exchange or refund within the specified period after receiving the product. However, exchanges and refunds may be restricted if there are signs of use or damage.

Q. What should I do if there's a problem with my product?

If you discover a problem with your product after receiving it, please contact our customer service as soon as possible. After confirming your order number and product status, we will promptly assist you.

Q. How can I make an inquiry?

For inquiries regarding products, orders, shipping, exchanges, and refunds, please contact us through the Contact page. The Crystal Jade customer support team will review and reply to you in order.

Q. Does Crystal Jade support secure payments?

Yes. You can make secure payments through the payment system provided during the order process. We prioritize the protection of your payment information and personal data security.