Privacy Policy

Crystal Oak (hereinafter referred to as "the Site") values your personal information and is committed to protecting it safely.

This Privacy Policy outlines the purpose of use and methods of protection for personal information that may be collected during your use of the Crystal Oak website and product purchases.

1. Personal Information Collected

The following information may be provided during service use and order processing:

• Name

• Shipping Address

• Email Address

• Phone Number

• Order and Payment Related Information

• Customer Inquiry Details

• Connection records and cookie information generated during website use

2. Purpose of Using Personal Information

Collected personal information may be used for the following purposes:

• Product order and payment processing

• Product delivery

• Order and delivery related notifications

• Customer inquiries and consultations

• Exchange and refund processing

• Service quality improvement

• Website user experience improvement

• Promotional and marketing notifications, with customer consent

3. Retention of Personal Information

Crystal Oak will securely handle personal information after the purpose of collection and use has been achieved, except where there is a retention period stipulated by relevant laws or legitimate reasons.

4. Provision of Personal Information to Third Parties

Crystal Oak does not, in principle, provide your personal information to third parties without your consent.

However, in order to provide services such as product delivery and payment processing, the minimum necessary information may be provided to relevant companies.

5. Personal Information Protection

Crystal Oak strives to take reasonable security measures to prevent your personal information from being lost, stolen, leaked, or damaged.

6. Use of Cookies

The website may use cookies to provide more convenient services to customers and analyze website usage.

You can restrict or block cookie storage through the settings of your web browser.

However, blocking cookies may cause some functions of the website to not operate normally.

7. Customer Rights

You may request access, correction, or deletion of your personal information.

If you have any questions related to personal information, please contact Crystal Oak Customer Service.

8. Changes to the Privacy Policy

This Privacy Policy may be amended due to changes in services or relevant laws.

We will notify you of any changes through the website.

Crystal Oak considers the protection of your personal information as one of its most important values and will strive to provide a safe and reliable shopping environment.